Oct 16 2006

Regarding Dragon's Formulated Cast Resin

Introduction

Dragon Model's formulated cast resin is a special type of material that was developed by our engineers for a new line of high quality products. This material is different in composition from the usual "polystone" material.

In the past few weeks there have been rumors circulating on the Internet concerning Cyber-Hobby products, in particular products with the Dragon formulated cast resin. As an experienced modeling company with an engineering team that has received awards and accolades for its work in various scales, Dragon Models Limited has an obligation to uphold its reputation of developing quality products. Our engineers personally developed this new formulated cast resin with an understanding of its strengths and weaknesses in different applications. During their research and development of this material, our engineers tested the composition in a variety of conditions including extreme heat and concluded that the material will not bend or warp under normal conditions once the resin is set. However, we take the quality of our products very seriously, so we sent Cyber-Hobby's Infantry Cart wheels to a third-party Lab Facility that specializes in evaluating retail products to confirm. The test results are as follows:

Test Results

Date: Oct 13 2006

Done by: The Hong Kong Standards and Testing Centre Ltd. / http://www.hkstc.com

Test report:
http://www.cyber-hobby.com/report-p1.pdf / http://www.cyber-hobby.com/report-p2.pdf

Explanation:
Aging Test
Method:
>>>>1. Three separate wheels were kept at a temperature of 158 F (Sample No.1), 176 F (Sample No.2), and 194 F (Sample No.3) with 75% relative humidity for 3 hours.
>>>>2. After the aging test, a torque force was applied until the wheel deformed, and the amount of force it took was recorded.
>>>>3. The deformed wheels were kept at room temperature (68 F) for 3 hours to observe if the wheels can return to its original shape or not.
>>>>4. We kept sample No.2 at room temperature (68 F) for an additional 20 hours, applied a torque force (10 lbs/inch) in the anti-direction to observe if the wheel would "un-deform".

Results:

Conclusion

Dragon's formulated cast resin material must be exposed to a temperature exceeding 176 F with 10 lbs per inch force to change shape of the ch.c Infantry Cart wheel. Sample No. 2 test also concludes the wheel cannot be "un-deformed" or straightened at room temperature (68 F) with 10 lbs per inch force applied in the opposite direction. Thus, it can be concluded that under normal conditions, it is not possible for this material to be deformed and that it would take extreme heat and a powerful force in order to twist the material as it was claimed on the internet.

Cyber Hobby has a customer service department that will be able to help anyone who is experiencing problems with our products. If you have any particular inquiries or would like to request a replacement part, please feel free to e-mail our customer service representatives at services@universal-models.com

Oct 6 2006 - Regarding Cyber-Hobby's use of materials, products and customer service

Regarding Cyber-Hobby's use of materials, products and customer service

The Use of Multi-Materials
Over the years, Dragon has remained ahead of the curve in terms of design innovation, using the most suitable production material possible to achieve the highest level of realism and detail. Utilizing Dragon's experience and expertise, Cyber Hobby also looks to bring you the same high quality standards with their multi-material large weapon pieces. Just what kind "materials" are included in this concept? Allow us to provide you with a better understanding of how utilizing "multi-materials" can achieve the highest amount of realism and detail possible:

• - Dragon's special formula of cast resin: This material is found all around us in our everyday lives. However, with Dragon's unique formula of cast resin, we are able to accurately recreate the complex parts of these large weapon pieces, with the resin all the while possessing required rigidity. One of the main characteristics of Dragon's special formula of cast resin is that it will not deform easily, meaning this material is perfect for displaying at room temperature. Unless excessive heat (over 70C) or excessive force is applied to the material, Dragon's special formula of cast resin will remain rigid under normal circumstances.
• - Reinforced metal frame: There are parts of these large weapon pieces that require extra strength. To reinforce these parts, we add metal frames inside the cast resin parts. The advantage of this extra step is obvious: on the outside, the details of the parts remain visible, yet the inside is strengthened by metal.
• - Milled metal: This is the perfect choice for components such as barrels.
• - Injection plastic: This is an ideal choice of material for fine and delicate components. However, it does have a tendency to warp if the parts are too thick or large. So in 1:6 scale products, we use injection plastic with care.

Our professional engineers have years of experience in the use of these different materials, as well as with the latest computer-aided engineering applications. You can therefore be assured that our products will take full advantage of the characteristics of these different materials to optimize the best results in the design of our products.

Our Products
With years of experience in producing high-quality model kits and display models, cyber-hobby's line of multi-material 1:6 weapon pieces is designed with accuracy, precision and detail in mind, they are ideal for your collection or displayed dioramas. While their design is robust, these large-scale weapons are intended for 1:6 connoisseurs, and they should definitely not be treated as children's toys.

Our Dedication to Customer Service
Cyber-hobby is committed to customer satisfaction with a global return & exchange guarantee. This guarantee is part of the cyber-hobby customer service program, one of the key components of the after-sales service @ cyber-hobby, and it is available on all products purchased via the cyber-hobby e-shopping system.

In the past few weeks there have been rumors circulating on the Internet concerning cyber-hobby products, but after careful investigation of all our current customer service cases, it turned out there was only a single legitimate case concerning the Infantry Cart, and a solitary case concerning the 2.8cm sPzB41. In both cases, we have followed our normal procedures by offering a full exchange of the product at no additional cost to the customer.

Should you have any further inquiries about our products and services, please feel free to e-mail our customer service representatives at services@universal-models.com