Shipping & Returns

Free/ Half Shipping promo 2016

  • FREE SHIPPING (Surface mail) ON ORDERS OF US$154 OR MORE
    *Offer is valid on future purchases only. Your order must total US$154 (HK$1200) or more, excluding taxes and shipping. Please insert the promotion code FREESHIPPING at checkout if needed.
  • HALF SHIPPING (Surface mail) ON ORDERS US$77 OR MORE
    *Offer is valid on future purchases only. Your order must total US$77 (HK$600) or more, excluding taxes and shipping. Please insert the promotion code HALFSHIPPING at checkout if needed.
  • Please be informed that Free or Half Shipping promo cannot be used in conjunction with other promotion offer!!

Our Packing Process
Step 1 : We pick the product(s) from our inventory according to your online order.
2. We choose the appropriate carton box, and add sufficient cashion material inside the carton box.
3. We then place the product(s) onto the cashion material.

4a. For SAL / EMS parcels, we then seal the carton box, fill-out the shipping information slip and ready to ship out! 4b. For courier service (i.e. UPS,FedEx), we seal the carton box, and print out the pick-up slip for courier. The parcel is now ready for delivery.

Remarks:

  • Courier delivery takes 2-4 weeks
  • SAL(Surface Air Lift) delivery takes 4-8 weeks
  • EMS delivery takes 3-5 weeks
  • Our customer service representatives are able to help anyone who is experiencing problems with our products. If you have any particular inquiries or would like to request a replacement part, please feel free to e-mail our customer service representatives at services@universal-models.com
  • Loss or damage during transit should be claimed direct from the logistic company (i.e. UPS / Fedex / EMS, etc.)

Courier
USA
Courier
Europe
SAL
USA
SAL
Europe
SAL
Japan
EMS
All other areas
A&B*
C&D*
A*
B*
C*
D*
1:6 Products
available
available
available
available
available
available
available
available
X
available
Warbirds
available
available
available
available
available
available
available
available
available
available
Airliners
available
available
available
available
available
available
available
available
available
available
1:72 Products
available
available
available
available
available
available
available
available
available
available
Plastic Model Kits
X
available
available
available
available
available
available
available
available
available
Books
available
available
available
available
available
available
available
available
available
available

* Europe Group A

Austria
Germany
Italy
Belgium
Holland
Luxembourg

* Europe Group B

France
Great Britain
Denmark
Hungary
Slovakia
Czech Republic
Poland
Spain
Portugal
Sweden
Finland

* Europe Group C

Switzerland (SAL not applicable)
Norway
Greece
Turkey
Croatia

* Europe Group D

Ukraine
Serbia
Romania
Bulgaria

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Copyright © 2017 Universal Models Ltd..